Outage-related delays

What US airports are telling customers right now as tech outage-related delays and cancellations continue

From Eric Levenson

The global IT outage has affected major services worldwide and has particularly disrupted flight operations at major airports.

Here’s what some airports across the US are telling their customers at the moment as flight delays and cancellations contiue:

Hartsfield-Jackson Atlanta International Airport: Airside operations are working, although some customer-facing airlines “are dealing with a few challenges,” amid the ongoing global computer outage, Andrew Gobeil, who oversees public affairs outreach at the airport, told CNN.

“We know that this is uncomfortable. It’s Atlanta, it’s the summer. It is hot, it is humid. People are a little on edge,” Gobeil said. “Have patience. We’re trying to have grace and patience with all of the passengers. We’re asking the same. If there are challenges that are impacted, if people are going to be delayed and have to spend an extra amount of time here at Hartsfield Jackson – work with the airlines, work with our customer service representatives.”

Dallas Fort Worth International Airport: “Due to the global technology issues impacting multiple airlines, we anticipate significant delays and cancellations throughout the day,” the airport said. “We ask customers to verify your flight status with your airline prior to heading to the airport. Longer lines are possible so allow extra time.”

Chicago O’Hare International Airport: The airport advised passengers to check their flight status directly with their carrier due to the tech issues. “Longer lines and wait times are possible, please allow extra time,” it said.

John F. Kennedy International Airport: “The Port Authority is not affected by the ongoing global network outage, but some airlines are experiencing delays/cancellations. DO NOT head to the airport unless your flight status is confirmed,” the New York airport said.

Charlotte Douglas International Airport: The airport advised passengers not to come to the airport “unless they have confirmed their flight information with the airline.”

Miami International Airport: Officials advised that US Customs and Border Patrol operations are being affected nationwide, “so international passenger arrivals are currently being processed manually at a slower pace.”