Deeply sorry..........

CrowdStrike CEO says he is "deeply sorry" for widespread outages

From CNN’s Rebekah Riess

The president and CEO of CrowdStrike, George Kurtz, has apologized for the impact of worldwide outages caused by a software update issued by the company, which has disrupted critical health care, travel and broadcasting services.

Speaking on NBC’s Today, Kurtz said: “We’re resolving, and have resolved the issue now.

“As systems come back online, as they’re rebooted, they’re coming up and they’re working,” he added. “And now we are working with each and every customer, to make sure that we can bring them back online.”

A Microsoft operating system had been impacted by the update, Kurtz clarified, saying that his company would have to further investigate “the way some of these operating systems work.”

“And as you might imagine, we’ve been on with our customers all night and working with them. Many of the customers are rebooting the system, and it’s coming up and it’ll be operational because we fixed it on our end, and some of the systems that aren’t recovering, we’re working with them,” he told NBC.

“It is our mission, it’s why we’re here, to make sure that every customer is fully recovered, and we’re not going to relent until we get every customer back to where they were. And we continue to protect them and keep the bad guys out of their systems,” he added.

“We’re deeply sorry for the impact that we cause to customers, to travelers, to anyone affected by this including our companies.”